FREQUENTLY ASKED
QUESTIONS

What types of systems can your products clean?
Our products are designed for mini-splits (wall-mounted units), heat pumps, outdoor condensers, central HVAC systems, and electronic components like sensors and thermostats. Our formulas are universal and safe for all major HVAC configurations.

Yes. Our cleaners are compatible with all major manufacturers, including Mitsubishi, Fujitsu, LG, Daikin, Panasonic, Gree, Goodman, Haier, Senville, and many others.

Absolutely. All our products are formulated for both homeowners and professionals. We provide clear step-by-step instructions and safety guidelines to ensure you can clean your system confidently and safely.

• Individual Products: Best if you only need to restock a specific cleaner or tool.
• Kits & Bundles: Complete, ready-to-use packages that include everything required for a deep clean. We highly recommend kits for beginners or first-time cleanings.

• No-Rinse (Indoor): Designed for evaporator coils. The formula breaks down dirt and is washed away by the condensation created while the unit runs.
• Rinse (Outdoor): Stronger alkaline formulas meant for outdoor condenser units. These require flushing with low-pressure water to remove heavy grime and chemicals.

Yes. Our no-rinse cleaners and aerosol foams are non-corrosive and specifically formulated to be safe for aluminum and copper fins.

Yes. Airpure cleaning bags are made from high-quality, waterproof PVC. They can be reused multiple times if they are rinsed and dried thoroughly after each use.

We recommend using a Fin Comb. It is a specialized tool designed to gently straighten delicate aluminum fins, which is essential for restoring proper airflow and system efficiency.

• Filters: Every 1–3 months (vacuumed or washed).
• Deep Cleaning (Coils/Blower): Every 6–12 months.
• High-Usage/Dusty Environments: Every 3–6 months.

Common signs include reduced cooling performance, warm air blowing from the unit, a musty or moldy smell, or a noticeable increase in your energy bills.

Yes. Dirt acts as an insulator, forcing your unit to work harder and run longer to reach the desired temperature. Cleaning your system can improve efficiency by 15% to 20% and prevent costly compressor breakdowns.

Yes, regularly. Condensate drain lines often clog with algae and mold, causing water leaks. We recommend flushing the line annually with a specialized drain cleaner or vinegar solution.

Persistent odors often come from hidden dirt behind the coil or in the drain pan. We suggest using odor treatment tabs in the drain pan and ensuring the blower wheel is fully decontaminated.

In most cases, yes. Leaks are usually caused by a clogged drain pan or line. A thorough cleaning clears these blockages. If the leak persists, the line may require a manual flush.

Yes! Mini-splits can accumulate years of hidden debris and biofilm. A heavy amount of "black water" during your first deep clean is normal and shows that the product is working.

If the coils and filters are clean, you may have a low refrigerant level or a mechanical issue. We recommend contacting a licensed professional if cleaning doesn't restore cooling performance.

We currently ship everywhere in Canada. (U.S. shipping is coming soon!). Orders typically ship within 1–2 business days, with delivery taking 2–7 days depending on your location.

Unused and unopened products can be returned within 30 days. Please contact our support team to initiate a return.

Yes! We offer B2B pricing for HVAC technicians, contractors, property managers, and wholesale accounts. Please visit our B2B page for more information.